1. General Information
The website www.inspiretravelth.com (“Website”) is operated by Inspire Travel Co., Ltd. (“Company”), a legally registered entity authorized to conduct tourism business under the Tourism License No. 52/00474 issued by the Department of Tourism, Ministry of Tourism and Sports of the Kingdom of Thailand.
The Company provides information and an online booking platform for various tourism activities, river cruises, dining experiences, and other packages, both operated by the Company and by authorized business partners.
2. Scope of Services
The Company acts as an authorized distributor for admission tickets, river cruise packages, dining services, tourism activities, and other related services, either directly provided by the Company or by third-party providers who are officially authorized.
Each product or service displayed on the Website may have its own specific details, conditions, and policies that users must review before making any booking.
3. Use of Website Content
The Company allows users to access, download, or share content from the Website without prior permission only for informational, review, or promotional purposes (e.g., blog articles or social media posts). Users must not alter, misrepresent, or distort any content and must always credit the source appropriately.
The use of Website content for commercial purposes, revenue generation, or misleading publications without prior written consent from the Company is strictly prohibited.
4. User Comments
The Website may provide comment sections under certain articles or service pages. Comments must be appropriate, respectful, and must not violate any law, moral standards, or the rights of other individuals.
The Company reserves the right to moderate, edit, or remove any comments at its sole discretion without prior notice.
5. Collection and Protection of Personal Data
The Company highly values user privacy and operates in compliance with the Personal Data Protection Act B.E. 2562 (2019) of Thailand. All personal data provided by users will be securely stored and used solely for purposes related to the services described in the Privacy Policy.
In certain cases, the Company may share aggregated, anonymized data for statistical or analytical purposes without revealing any personally identifiable information.
6. Bookings, Tickets, and Services
6.1 Ticket Issuance (E-Ticket)
After successful payment confirmation, an E-Ticket will be sent to the customer’s email within 24 hours or sooner, depending on the type of service.
Customers can check booking status through their account dashboard (menu “My Tickets”).
6.2 Ticket Usage Terms
- E-Tickets are personal and non-transferable.
- Each E-Ticket can be used only once on the specified date and time.
- Customers must present the E-Ticket with a valid ID card or passport at the service point.
- Expired tickets cannot be reused or refunded.
6.3 Booking Modifications
Customers are allowed one-time changes to the booking date or time free of charge if requested 3–7 days before the service date, depending on the terms set by the service provider.
For additional modifications, the fee will depend on the policy of the respective provider. The Company will coordinate and inform customers of any applicable charges before processing changes.
6.4 Cancellation and Refund Policy
The cancellation and refund policy varies depending on each service provider. The Company shall not be held liable in cases where refunds cannot be processed due to the provider’s restrictions.
Cancellations must be made at least 15 days before the service date through the Company’s official LINE account: @inspiretravel.
The Company reserves the right to refuse refunds in the following cases:
- Cancellations made less than 15 days prior to the service date.
- Customer no-shows.
- If the booking date has been changed and the customer cannot attend on the new date.
- Tickets or services explicitly marked as Non-refundable.
However, the Company will issue a full refund in cases such as:
- Service provider closures.
- Government mandates or restrictions.
- Force majeure events (e.g., natural disasters, severe accidents).
7. Pricing and Additional Charges
All prices displayed on the Website are in Thai Baht and inclusive of VAT.
No additional fees will be charged unless payment is made via foreign credit cards, where extra bank charges or exchange rate fees may apply.
8. Intellectual Property
All content, images, trademarks, and elements displayed on the Website are the intellectual property of Inspire Travel Co., Ltd.. Any unauthorized reproduction, modification, or commercial use—whether in full or in part—is strictly prohibited without written consent.
9. Amendments to Terms
The Company reserves the right to update, modify, or revise these Terms and Conditions without prior notice. Continued use of the Website following such changes constitutes the user’s acceptance of the updated Terms.
10. Disclaimer of Liability
All information provided on the Website is for general informational purposes and may be subject to change without prior notice. The Company does not warrant the accuracy, completeness, timeliness, or error-free nature of the content.
Any decisions or actions based on Website content are at the sole risk of the user. The Company shall not be liable for direct or indirect damages resulting from the use of the Website, including but not limited to errors in content, images, schedules, prices, links, or other materials.
The Company is not responsible for damages resulting from:
- Acts or omissions of third-party service providers.
- Delays or changes in services caused by force majeure, such as weather, natural disasters, or emergencies.
- Errors in personal details or booking information provided by customers.
- Service interruptions or cancellations beyond the Company’s control.
The Company reserves the right to correct information or suspend services listed on the Website without prior notice and bears no responsibility for consequences resulting from such changes.
11. Contact Information
For inquiries, complaints, or further information, please contact:
- Email: [email protected]
- LINE Official: @inspiretravel
- Operating Hours: Daily, 08:00 – 20:00 (GMT+7)
